Case Studies

Analysis from an panic incident on Hawaii

An mistakenly emergency alert of an incoming ballistic missile attack was dispatched to cellphones across Hawaii on Saturday January, 13th 2018, setting off widespread panic in a state that was already on edge because of escalating tensions between the United States and North Korea. This Event Map was based on the detailed and high quality investigation report from Brigadier General Bruce E. Oliviera

Hawaii example

RCA from the biggest IT outage in history

On 19 July 2024, much air traffic was down, payment systems were unavailable, and operations were cancelled. The cause? A crashed computer. Affectionately called a Blue Screen Of Death (BSOD). A Windows computer that needs to be manually restored. IT experts worked for days to restore all computers and 3 weeks later CrowdStrike's RCA appeared.

bsod

Unexpected production cost due to technical failure

In a chemical facility, production came to a standstill due to a bearing issue, resulting in significant downtime costs. The analysis identified key improvement measures to help prevent this issue from recurring in the future.

bearing